We accept all major credit cards through Stripe online payment system.
- Visa (credit and debit cards)
- MasterCard (credit and debit cards)
- American Express
- Apple Pay
Returns & Exchanges
Due to the nature of our products we cannot accept returns or exchanges. Unfortunately, damage and loss of parcels are a possibility during transit. In these events please document the damaged items/packaging with photos and notify us as soon as possible via firstname.lastname@example.org and we will do our best to assist you to resolve the issue.
Although our products are made with the utmost care and attention to detail, they are made with ingredients from nature and by hand so you may incur slight variations of color or texture from product to product of the same kind. This in no way affects the function or beauty of the item and all are carefully chosen and packaged by hand.
Our Spa Stone Sea Salt soaps are a long lasting bar due to the added sea salt, we recommended you keep the bar dry and out of water when not in use to get the maximum longevity. Our soaps are preservative free and have a shelf life of approximately 9 months due to the plant based ingredients, oils and butters, which have a natural expiry. Open and enjoy!
**For those with sensitive skin we suggest a patch test before using any beauty product, this is generally a standard in the industry, discontinue use if there is a negative reaction.**
Shipping and Receiving
Canadian & US Orders
All orders are generally processed within 1 -4 business days and ship via Canada Post Expedited Parcel. Typical shipping times are between 1-5 business days in Canada and 5-7 business days in USA.
If you require faster shipping or insurance please contact us via the NOTE section on the checkout page or e-mail us at email@example.com. All Canadian shipments will receive a tracking number via e-mail.
We do not provide refunds, replacements or credit for parcels that are lost/damaged in transit. By placing an order with us, you accept that it will be subjected to the terms and conditions set by Canada Post with regards to insurance and compensation for delays, damage or loss of shipments.
United Kingdom Orders
Shipping costs are calculated by weight and volume. Your two choices at checkout are Small Packet Air (a non tracked service usually takes 6-10 business days) and Tracked Packet International (shipping time is about 6-10 business days and comes with tracking).
For international orders over 2 kg your actual shipping cost will be calculated after the order has been processed and you will receive a refund for the difference. We do not charge shipping and handling fees.
**If you choose Small Packet Air for international shipping we can not be held responsible for lost parcels.
**Please note that if you are ordering from outside Canada you are responsible for any additional fees that may occur such as duties or international taxes. **
If you would like to place an order and are outside of North America and the United Kingdom please contact us via firstname.lastname@example.org and we will be happy to provide you with a shipping quote.