PAYMENT METHODS

We accept all major credit cards through Stripe online payment system. 

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • American Express
  • PayPal
  • Apple Pay

Returns & Exchanges

Due to the nature of our products we cannot accept returns or exchanges. Unfortunately, damage and loss of parcels are a possibility during transit. In these events please document the damaged items/packaging with photos and notify us as soon as possible via hello@saltandstone.ca and we will do our best to assist you to resolve the issue.


DISCLAIMER

 

Although our products are made with the utmost care and attention to detail, they are made with ingredients from nature and by hand so you may incur slight variations of color or texture from product to product of the same kind. This in no way affects the function or beauty of the item and all are carefully chosen and packaged by hand.


PRODUCT USAGE

Our Spa Stone Sea Salt soaps are a long lasting bar due to the added sea salt, we recommended you keep the bar dry and out of water when not in use to get the maximum longevity. Our soaps are preservative free and have a shelf life of approximately 9 months due to the plant based ingredients, oils and butters, which have a natural expiry. Open and enjoy!


**For those with sensitive skin we suggest a patch test before using any beauty product, this is generally a standard in the industry, discontinue use if there is a negative reaction.**


Shipping and Receiving

All orders are generally processed within 1-3 business days and ship via Canada Post Expedited Parcel. Typical shipping times are between 1-5 business days regional and up to 9 for national in Canada. If you require faster shipping or insurance please contact us via the NOTE section on the check out page or e-mail us at hello@saltandstone.ca. All Canadian shipments will receive a tracking number via e-mail.

We do not provide refunds, replacements or credit for parcels that are lost/damaged in transit. By placing an order with us, you accept that it will be subjected to the terms and conditions set by Canada Post with regards to insurance and compensation for delays, damage or loss of shipments. 

*USA and International shipping available online soon. Email hello@saltandstone.ca to place an order from outside Canada.

**Please note that if you are ordering from outside Canada you are responsible for any additional fees that may occur such as duties or international taxes. **